We have served the communications industry with technical staffing and complex network solutions for decades. But, the industry is changing. Communications service providers are rethinking their business strategies, service offerings and long-term vision in order to compete for today’s customers. We work along side and on behalf of our communications industry clients to serve their customers.
Our Core Competencies
We offer a broad variety of solutions focused on communications industry clients including:
- Technical staffing and IT staff augmentation
- Project management and business analysts
- Product and quality engineers
- Network design, installation, and configuration (wired & wireless)
- Cabling/conduit build services
- Security solutions and services
- IP Telephony implementation and assessments
- Network management and monitoring
Consulting and subject matter experts, including resident consulting
- Cisco Contact Center (Express and Enterprise)
- Mobile applications
- Unified Communications
- Quality assurance and testing
- Technical Integration
- Help Desk
- Client services and support representatives (call center staffing)
Example Solutions
-
AIC helped a large national service provider execute on their growth through acquisition strategy by enabling the client to integrate the call center facilities, telephony systems and network infrastructure into the company’s existing enterprise network quickly and seamlessly.
- AIC has been serving a major, global telecommunications provider over a decade ago. Our relationship has grown tremendously due to excellent account management, dedicated resources, rapid response time, high quality candidates, flexibility and excellent communications with the all levels at the client.
-
Deploying a Cisco Unified Communications solution based on Cisco Unified Contact Center Enterprise for a large national client which allowed them to migrate off of dedicated telecommunication circuits between four sites to their own IP based wide-area network and at the same time virtualizing each site into a single regional contact center.
-
Implementing Cisco Unified Communications including Cisco Unified Communications Manager, Unity with Integrated Messaging, Single-Number Reach, Enhanced 911 services and XMedius Fax Over IP for a client’s Midwest Regional Headquarters.
- Managing the Exchange email migration and operations for a 50,000 user company.
- Assisting in the architecture, management and implementation of an AD to Microsoft migration and consolidation for a 4,000 seat organization.